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Frequently asked questions
How do returns work?
You have a legal period of 14 days after receiving your order to make a return.
- Go to the Returns tab on our website.
- Complete the online form, specifying your order number.
- Carefully pack the item in its original packaging.
- Send it to the address indicated by our customer service.
Once received and checked, we will either issue a refund or a credit note , depending on your choice.
How long does delivery take?
Our delivery times are approximately 10 working days.
We do everything we can to ship your orders quickly and ensure your items arrive in perfect condition.
How to contact you?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
What are your shipping methods?
We offer only one delivery method : secure shipping with an average delivery time of 10 working days .
Transportation is organized in a triangular manner to guarantee speed, reliability and fair prices for our customers.
Is payment secure?
Yes, all payments are protected by SSL encryption. Your banking information remains confidential and is never shared with third parties.
Do the photos exactly match the products received?
Yes, the photos on our website are accurate representations of the products you receive. Each item is carefully selected and inspected before shipping. You receive exactly what you see online.